Refund Policy
At Immanuel Studio, we strive to provide our clients with the highest quality video editing services tailored to their needs. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy outlined below:
- Refund Eligibility:
- Refunds will only be considered within 30 days of the completion of the video editing service.
- Requests for refunds must be submitted in writing to [contact email/phone] along with a detailed explanation of the reasons for the refund request.
- Refunds will only be issued for valid reasons, such as dissatisfaction with the final product due to errors on our part or failure to meet agreed-upon specifications.
- Non-Refundable Items:
- Once the final video product has been approved by the client, refunds will not be granted.
- Any expenses incurred by Immanuel Studio during the video editing process, such as stock footage purchases or additional services requested by the client, are non-refundable.
- Refund Process:
- Upon receiving a refund request, our team will review the request and assess its eligibility based on the criteria outlined in this policy.
- If the request is approved, the refund will be processed within [number] business days using the original method of payment.
- Clients will be notified via email once the refund has been processed.
- Modification of Services:
- If a client wishes to modify their video editing service after it has commenced, any additional costs incurred may not be eligible for a refund.
- Contact Information:
- For refund requests or inquiries regarding our refund policy, please contact us at [contact email/phone].
Please note that this refund policy is subject to change without prior notice. Clients are encouraged to review this policy periodically for any updates. By engaging our services, clients agree to abide by the terms and conditions outlined in this refund policy.
Thank you for choosing Immanuel Studio for your video editing needs. We are committed to providing you with exceptional service and ensuring your satisfaction with our work.